April 10, 2026 • Dzianis Vashchuk • 14 min read
Building the docs.vibebrowser.app Support Chat: Azure AI + Markdown Knowledge Base + Email Escalation to Our SupportEngineer Agent
How we built a RAG support chat for docs.vibebrowser.app on Azure AI Foundry — markdown knowledge base ingestion, Azure AI Search, GPT-4 grounded responses, and an escalation path that hands unresolved questions to our SupportEngineer agent (Jared Dunn, DeepSeek-V4-Flash) for email follow-up via Gmail.