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Clear filterThe customer-support pipeline at Vibe Technologies: every escalation from Gmail, Chatwoot, the docs chat, and the VibeBrowser co-pilot becomes a tracked Linear issue owned by Jared Dunn (SupportEngineer), with status flowing back to the customer when Gilfoyle Bertram closes the PR.
How Vibe Technologies deploys self-hosted Chatwoot integrated with an AI chatbot for openclaw.vibebrowser.app — the deploy script, the architecture, how the AI bot handles tier-1 chat, and how unresolved conversations escalate to our SupportEngineer agent (Jared Dunn).
How we built a RAG support chat for docs.vibebrowser.app on Azure AI Foundry — markdown knowledge base ingestion, Azure AI Search, GPT-4 grounded responses, and an escalation path that hands unresolved questions to our SupportEngineer agent (Jared Dunn, DeepSeek-V4-Flash) for email follow-up via Gmail.
A practical, engineer-written playbook for running OpenClawBot team profiles across SupportEngineer, GrowthManager, SoftwareEngineer, DevOpsEngineer, MarketingManager, and FinManager.